General Manager – Western Cape

Overview: An internal vacancy at a national integrated security services provider for a senior leadership role responsible for providing strategic direction and operational leadership across the Western Cape region, driving operational excellence, financial performance, business growth, client satisfaction and employee engagement. Requirements: - Grade 12 (Matric) - Degree or diploma in Business Management, Operations Management, Security Management, Risk Management or related field - Minimum 8-10 years' operational management experience - Minimum 5 years' experience in a senior leadership or General Management role - Proven experience managing multi-site operations across geographically dispersed locations - Demonstrated financial management, budgeting and operational planning experience - Strong leadership experience managing large operational teams - Excellent client relationship and stakeholder management skills - Private security industry experience advantageous - Experience in facilities management, outsourced services, logistics, hospitality, retail or similar operational environments also considered - Valid driver's licence - Computer literacy with strong Microsoft Office proficiency - PSIRA registration advantageous Key Responsibilities: - Provide strategic leadership and operational oversight across the Western Cape branch - Drive operational excellence, ensuring service delivery meets contractual and client expectations - Manage regional financial performance, budgets, profitability and cost control - Develop and maintain strong client relationships for satisfaction and retention - Lead and develop high-performing operational teams through coaching, performance management and succession planning - Ensure compliance with statutory, regulatory, contractual and governance requirements - Identify and implement operational improvements, efficiencies and innovative solutions - Support business development initiatives and sustainable regional growth - Champion digital transformation and effective use of operational technology platforms - Monitor KPIs and implement corrective actions to achieve business objectives Key Competencies: Strategic leadership, operational excellence, commercial and financial acumen, client relationship management, governance/risk/compliance, decision making and problem solving, accountability, integrity, urgency and excellence.