Telecommunications/IT Technician

Key Responsibilities 1. Technical Fault Resolution Key Responsibilities 1. Technical Fault Resolution • Diagnose and troubleshoot issues related to Unified Communications, Internet Connectivity, IT, and Networking systems. • Provide immediate remote and on-site support to resolve customer issues efficiently. • Perform hardware repairs and installations and respond to scheduled callouts. 2. System Support and Maintenance • Conduct routine system checks, updates, and maintenance to ensure optimal performance. • Update firmware and software, verify backup systems, and implement security measures. • Monitor dashboards and logs to identify and address issues before they affect service. 3. Installation and Setup • Install and set up telecommunications, networking, and IT infrastructure according to project requirements and industry standards. • Plan, run, and manage network cabling , ensuring proper layout, secure connections, and minimal signal loss. • Mount, install, and configure hardware such as networks cabinets ,routers, switches, access points, PBX systems, and other communication devices. • Ensure job sites are organized, clean, and compliant with all safety standards throughout the installation process. • Transport and manage tools, equipment, and materials efficiently to and from job sites. • Perform system testing and troubleshooting to verify proper installation and resolve technical issues. • Accurately document installations, including network diagrams, cable routes, and equipment locations. • Carry out equipment and system configuration tasks with minimal supervision. • Adhere strictly to health and safety regulations, company policies, and industry best practices. 4. Client Engagement • Communicate with clients on-site and remotely to explain technical solutions clearly. • Provide updates during service calls and collect feedback for ongoing improvement. • Ensure client systems are secure, functional, and well-supported.5. Documentation and Reporting • Complete job cards accurately with time spent, tasks done, and recommendations. • Write detailed reports on issues resolved, recurring problems, and damage findings. • Submit weekly and monthly reports on tasks completed, system performance, and improvement suggestions. 6. Inventory and Resource Management • Ensure all tools, hardware, and parts are available before callouts. • Collect and deliver hardware or consumables and report low stock to the manager. • Audit tools and resources monthly to ensure everything is in good condition. 7. Continuous Improvement and Development • Attend meetings, training sessions, and stay updated on new technologies. • Analyze customer feedback and performance trends to propose service improvements. • Participate in strategic planning by sharing field insights and enhancement ideas. 8. Travel Requirements • Travel to client sites and suppliers as needed. • Use a reliable personal vehicle for site visits (a valid driver’s license and dependable vehicle are mandatory). Required Qualifications and Experience Education • A diploma or degree in Networking, Telecommunications, or a related field is advantageous. Experience • 3+ years of proven experience in supporting Networking and Unified Communications environments. • Demonstrated expertise in advanced troubleshooting of routers, switches, telecom systems, and Unified Communications platforms. Technical Skills • In-depth knowledge of networking protocols, including TCP/IP, VLANs, and VPNs. • Strong experience with VoIP systems, PBX configurations, and telecom infrastructure. • Proficiency in configuring and troubleshooting routers, switches, and wireless access points. • Bonus: Experience with IT systems, Windows Server environments, and virtualization. Certifications (Preferred) • CCNA/CCNP or equivalent networking certifications. • Specialized VoIP certifications or advanced telecom training.Required Competencies • Problem-solving and critical-thinking abilities. • Strong communication and interpersonal skills to convey technical concepts to clients and team members. • Ability to work independently and perform under pressure to meet deadlines and resolve issues. • Customer-focused mindset with a dedication to service excellence. Additional Requirements • A valid driver’s license and reliable personal vehicle (essential). • Availability to travel for client site visits. • Flexibility to handle after-hours technical support when required.